All products purchased on PensGear.com will be shipped via United Parcel Service (UPS) with the exception of Manufacturer Direct items. At checkout, you will be given two shipping options, express or 2nd day. You can also track your order on the UPS website.
At various times, PensGear.com may offer promotions that allow for discounted shipping rates. These promotions could be noted as “Free Shipping”.
- Free Shipping promotions apply only to UPS express shipments. Other shipping methods (i.e. 2nd Day) are not included in these promotions unless noted as such.
- Orders to Alaska and Hawaii will ship via UPS 2nd day and are therefore not included in the shipping promotions unless noted as such.
- International orders may warrant additional Customs entry fees which are not included in the shipping fee. Air Waybill invoice will be sent to recipient via UPS.
PPG Paints Arena Location During Normal Operating Hours *You will receive an email confirmation once your order is ready to be picked up. Items must be picked up within 5 days of purchase, abandoned orders will be refunded and returned to inventory. For pickup during Monday-Friday games, orders must be placed by 12:00pm. For Saturday & Sunday games, orders must be placed by Friday at 12:00pm.
*Subject to availability*
Manufacturer Direct Products
Manufacturer Direct items ship directly from the product manufacturers to the customer. These items take 7-14 business days for processing, manufacturing, and shipping. Expedited shipping is not available for these items. These items will ship separate from any other items purchased from PensGear.com. Manufacturer Direct items are only available to ship within the United States. Orders may be canceled depending on item availability.
Upon order approval, PensGear.com will ship to any valid street address within in our shipping area via UPS Express or 2nd Day service. Alaska and Hawaii will only ship UPS 2nd day service and not UPS Express Saver.
- PensGear.com recommends shipping to an address/location where someone is available to receive the delivery (such as a business address).
- PensGear.com cannot be responsible for packages delivered to unattended address.
- PensGear.com cannot ship to a P.O. Box.
Weekends and Holidays
PensGear.com does not ship items on weekends (Saturday – Sunday). Our eCommerce warehouse will also be closed for shipping on the following Holidays:
- Memorial Day
- Labor Day
- July 4th
- New Years Day
- UPS Express orders are shipped Monday – Friday (excluding holidays) and typically leave our ecommerce warehouse 48 to 72 hours from the time your order is placed.
- UPS Express orders received on Friday – Sunday will usually ship the following Monday / Tuesday (excluding holidays).
- Orders requested via UPS 2nd Day should arrive in two business days (excluding weekends and holidays) after leaving the PensGear.com warehouse.
- Orders must be placed by 11am (ET) Monday – Friday to be eligible for that day’s 2nd day shipments.Orders placed over the weekend will not be shipped until Monday.
- Customers will receive a ship notification via email once they complete an order. This will provide the customer with the option to track the delivery of your order.