Pens Gear offers a 30 day return/exchange policy on all items. If you are not satisfied with your purchase you may return to us based upon the below criteria:
- New and unused
- Accompanied by packing list or original receipt
The following items cannot be returned:
- Product that has been worn or used
- Custom jersey orders
- DVDs that have been opened
Any item purchased through PensGear.com can be returned at a PensGear location, PensGear at South Side Works, or PensGear at the UPMC Lemieux Sports Complex in Cranberry. If you are returning a product to PenGear.com directly, the customer is responsible for all freight charges. However, if the customer received the product damaged / defective or the wrong item was shipped you will be credited for shipping. All refunds will be credited to the original credit card account.
We recommend using UPS when returning merchandise to PensGear.com. Please call our toll free customer service phone number at 1-855-278-6052 or email us at firstname.lastname@example.org to start your return. You MUST obtain a return authorization number from customer service to return your package. Once you have the authorization number and return form please return the product back to us at the below address:
Attention Ecommerce Return Warehouse
1001 Fifth Avenue
Pittsburgh, PA 15219
We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in the following situations, without being liable for any damage or costs:
* the product is not available / in stock (any payments will be refunded);
* your billing information is not correct.
* your order is flagged up by our security systems as an unusual order or an order
susceptible to fraud;
* your bank transfer payment is not received within 8 calendar days after acceptance
of your order;
* we have reason to believe you are under 16;
* we have reason to believe that you are a reseller;
* there was an error in the price quote;
* we could not deliver to the address provided by you.