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All products purchased on PensGear.com will be shipped either via United States Postal Service (USPS) or United Parcel Service (UPS) with the exception of Manufacturer Direct and Penguins Authentics items. At checkout, you will be given three shipping options for domestic shipping: USPS Ground (7-10 days), UPS Standard (3-5 days), or UPS Express (2-3 days). Orders to Alaska/Hawaii and International orders will be given options based on their geographic location.

PLEASE NOTE: International customers are responsible for any taxes, duties, or fees associated with your shipment, and these fees are assessed after your order has been shipped, not during the checkout process. You will receive notification from UPS regarding your owed fees, and these must be paid in order to receive your shipment.

 

Shipping Promotions

At various times, PensGear.com may offer promotions that allow for discounted shipping rates.  These promotions could be noted as “Free Shipping”.

  • Free Shipping promotions apply only to USPS Ground shipments. Other shipping methods (i.e. UPS Standard or Express) are not included in these promotions unless noted as such.
  • Certain Manufacturer Direct items are not eligible for Free Shipping promotions.
  • Orders to Alaska and Hawaii will ship via UPS 2nd day and are therefore not included in the shipping promotions unless noted as such.
  • International orders may warrant additional Customs entry fees which are not included in the shipping fee. Air Waybill invoice will be sent to recipient via UPS.

 

Pickup In-Store

In-Store Pickup refers to normal business hours at our PPG Paints Arena location. Items must be picked up within 5 days of purchase, abandoned orders will be refunded and returned to inventory. For pickup during Monday-Friday games, orders must be placed by 12:00pm. For Saturday & Sunday games, orders must be placed by Friday at 12:00pm. Orders placed outside of these windows will not be fulfilled until the next business day.

*Subject to availability*

 

Manufacturer Direct Products

Manufacturer Direct items ship directly from the product manufacturers to the customer. These items take 7-14 business days for processing, manufacturing, and shipping. Expedited shipping is not available for these items. These items will ship separate from any other items purchased from PensGear.com. Manufacturer Direct items are only available to ship within the United States. Orders may be canceled depending on item availability. 

 

Service Areas

Upon order approval, PensGear.com will ship to any valid street address within in our shipping area. Alaska and Hawaii will only ship UPS 2nd day service.

  • PensGear.com recommends shipping to an address/location where someone is available to receive the delivery (such as a business address).
  • PensGear.com is not responsible for packages delivered to an unattended address.
  • PensGear.com can only ship to a P.O. Box or Military Box by selecting USPS Ground shipping.
  • PensGear.com cannot ship to freight forwarders and reserves the right to cancel orders shipped to one of these addresses.
  • PensGear.com reserves the right to combine orders during shipping, provided the orders are placed within 72 hours of one another and share an identical residential shipping address.

 

Weekends and Holidays

PensGear.com does not ship items on weekends (Saturday – Sunday).  Our eCommerce warehouse will also be closed for shipping on the following Holidays:

  • MLK Day
  • Memorial Day
  • Labor Day
  • July 4th
  • Thanksgiving
  • Christmas Eve & Christmas Day
  • New Years Day

 

Transit Times

  • USPS Ground and UPS Standard orders are shipped Monday – Friday (excluding holidays) and typically leave our ecommerce warehouse 48 to 72 hours from the time your order is placed.
  • USPS Ground and UPS Standard orders received on Friday – Sunday will usually ship the following Monday / Tuesday (excluding holidays).
  • Orders requested via UPS Expedited should arrive in two business days (excluding weekends and holidays) after leaving the PensGear.com warehouse.
  • The NHL has certain rules regarding the picking up or dropping off packages on game days at hockey arenas. These rules may prevent UPS from picking up packages on home game days. This means that your package may not leave our facility the same day it was packaged, regardless of order expediency.
  • Once an order has been packaged, labeled, and dropped off at our security office, we no longer have control over the expediency of your order being shipped. Packages may not be picked up from the Arena for multiple days due to unforeseen circumstances.
  • Orders must be placed by 11am (ET) Monday – Friday to be eligible for that day’s Expedited shipments. Orders placed over the weekend will not be shipped until Monday.
  • Customers will receive a ship notification via email once they complete an order. If the customer selects a UPS shipping option, this will provide the customer with the option to track the delivery of your order.

 

Penguins Authentics

  • Penguins Authentics orders are shipped separately via FedEx and are fulfilled as soon as possible. Please allow extra time for these unique items to be packed and shipped with care.
  • Penguins Authentics items are boxed and shipped separately from PensGear.com items and are typically boxed individually to ensure safety during shipping. There is a flat shipping cost attached to each Penguins Authentics item for that reason.
  • Free Shipping promotions do not apply to Penguins Authentics items.
  • Penguins Authentics items are only eligible for domestic (US + Canada) shipping at this time.